CigarDomain
90 Mort Drive
Easton, PA 18040

To order toll-free:
800-564-2523

To order by fax:
610-559-7248

Telephone Hours:
Monday thru Friday
8:00AM to 5:00PM

[email protected]


HELP : Shipping

Naturally, with a fine perishable item like a premium cigar, the faster it can be shipped from our climate-controlled humidor to yours, the better. This is why we have chosen UPS as our designated carrier. Delivery schedules are based on business days. In other words, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.


Timing is everything!

All web site orders placed before 1:00 PM ET (Mon-Fri only) will ship the same day. When shipping delays occur, however, we will post a message on our home page advising when your package(s) will be shipped. If you choose Deluxe 2 Day service to deliver your package(s), you can expect a delivery schedule like the one below for orders, placed before cutoff time (1:00 PM, ET.), for that day.

ORDERED DELIVERY
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday Wednesday
Sunday Wednesday

Signature Required

Please note that UPS will not deliver your package unless someone is available to sign for it.

You can override this, if necessary, by contacting UPS and signing a waiver which they will keep on file. UPS, on the other hand, reserves the right to refuse dropping off (without a signature) any packages suspected of containing tobacco products if being delivered to a residence.


What about Butane?

Due to a federal mandate, we are not permitted to ship products, containing butane, with an "Air" delivery service. Therefore, if you choose to purchase a lighter your ENTIRE order will ship UPS Ground. We apologize for the inconvenience.


Delivery Options - Continental United States

Our standard shipper is UPS. The standard delivery service is "UPS Ground".

Other GUARANTEED delivery services include UPS 2nd Day Air, for delivery on the second business day, and UPS Next Day Air (AM or PM), for delivery on the next business day.

Non-guaranteed delivery services include UPS Ground and the US Postal Service.

IMPORTANT NOTICE:  Please allow 5 - 8 business days for UPS Ground and US Postal Service delivery.


Delivery Options - Alaska or Hawaii

If you live in Alaska or Hawaii you are defaulted to the "Deluxe 2 Day Service". However, UPS Next Day Air service is available.

The rural areas (as determined by UPS), of both states, will incur an additional $10 shipping charge and may even delay shipping time. Depending upon the zip code, you enter on your order form, the rate will be adjusted, accordingly.


PO Boxes, APO/FPO

If your only shipping option is a PO Box, or if you are in the military, we ship via the United States Postal Service.


International Orders

We do not normally accept International orders. However, there are some exceptions depending on a variety of factors. If you would like an International Shipment, please call (US country code here)-610-559-7000 (Ext. 103).


NO WEEKEND DELIVERY!
(for any service other than USPS)


To arrange a Next Day Saturday delivery, please call 1-800-564-2523 to place your order with a sales representative.


Shipping rates are calculated by adding 2.00% of the cost of goods to the delivery service rate.
Please refer to the chart, below, for delivery service rates.


Cigar Domain Delivery Service Rates

Ground Service USPS
Priority
Mail
Deluxe
2 Day
Service
Next Day
Air (PM)
Next Day
Air (AM)
2 Day
Hawaii, Alaska,
Puerto Rico
2 Day
Rural
Hawaii, Alaska,
Puerto Rico
USPS
Hawaii, Alaska,
Puerto Rico
8.99 9.99 11.99 22.99 32.99 20.99 29.99 14.99

IMPORTANT NOTICE:  Please allow 5 - 8 business days for Ground and US Postal Service delivery.


Ship-To address

When you register with Famous Smoke Shop, we require a "ship-to" address. The ship-to address is defined as the address to where you want your items shipped. Please do not confuse the ship-to address with the billing address. When you register with Famous, the program AUTOMATICALLY creates a "default" shipping address with the same name & address as the "bill-to" address you created.