Monday thru Friday
8:00AM to 5:00PM
HELP : Shipping
Naturally, with a fine perishable item like a premium cigar, the faster it can be shipped from our climate-controlled humidor to yours, the better. This is why we have chosen UPS as our designated carrier. Delivery schedules are based on business days. In other words, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.
All web site orders placed before 1:00 PM ET (Mon-Fri only) will ship the same day. When shipping delays occur, however, we will post a message on our home page advising when your package(s) will be shipped. If you choose Deluxe 2 Day service to deliver your package(s), you can expect a delivery schedule like the one below for orders, placed before cutoff time (1:00 PM, ET.), for that day.
Please note that UPS will not deliver your package unless someone is available to sign for it.
You can override this, if necessary, by contacting UPS and signing a waiver which they will keep on file. UPS, on the other hand, reserves the right to refuse dropping off (without a signature) any packages suspected of containing tobacco products if being delivered to a residence.
Due to a federal mandate, we are not permitted to ship products, containing butane, with an "Air" delivery service. Therefore, if you choose to purchase a lighter your ENTIRE order will ship UPS Ground. We apologize for the inconvenience.
Our standard shipper is UPS. The standard delivery service is "UPS Ground".
IMPORTANT NOTICE: Please allow 5 - 8 business days for UPS Ground and US Postal Service delivery.
If you live in Alaska or Hawaii you are defaulted to the "Deluxe 2 Day Service". However, UPS Next Day Air service is available.
If your only shipping option is a PO Box, or if you are in the military, we ship via the United States Postal Service.
We do not normally accept International orders. However, there are some exceptions depending on a variety of factors. If you would like an International Shipment, please call (US country code here)-610-559-7000 (Ext. 103).
NO WEEKEND DELIVERY!
IMPORTANT NOTICE: Please allow 5 - 8 business days for Ground and US Postal Service delivery.
When you register with Famous Smoke Shop, we require a "ship-to" address. The ship-to address is defined as the address to where you want your items shipped. Please do not confuse the ship-to address with the billing address. When you register with Famous, the program AUTOMATICALLY creates a "default" shipping address with the same name & address as the "bill-to" address you created.